If your tallinja card is lost, stolen or damaged, you may choose one of the options below:
- Option 1 - Visit one of our Sales and Information Offices either at Valletta Terminus or Airport Arrival's lounge and have the card reprinted for a fee of €15.00. The balance on the Lost/Stolen card, as at the time of reporting, shall be transferred to the new replacement card.
- Option 2 - Customer can opt to receive the reprinted Tallinja Card by post for a fee of €15.00 plus €2.87 (cost of registered mail). If this option is chosen, onboard tickets will not be refunded.
Kindly note that only contactless payments with credit/debit cards are accepted in our ticket booths.
Any credit available on the lost or damaged tallinja card shall be transferred to your new tallinja card.
It is important that you report such instances immediately to reduce the risk of the lost or stolen card being used by someone else. Once a tallinja card is reported as lost, damaged or stolen it is blacklisted and it cannot be used again, even if it is found after being blacklisted.
If the card is expired, due to the Cardholder no longer being eligible to a card type, Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €5.00 administrative fee.
Non-personalised cards are not replaceable and customers will not be refunded for lost non personalised cards.